We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

  • In writing at: 10th Floor, St Clare House, Minories, London, EC3N 1PE
  • By email:

If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website Telephone 020 7327 5693 or by email to

We will acknowledge your complaint within 5 days.

If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:

In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR, or via, or by telephone on 0800 0234 567 or 0300 1239 123.